# Data deletion | onmsg

> How to have your data deleted from onmsg if you messaged a business that uses onmsg, including on WhatsApp, Facebook Messenger and Instagram.

URL: https://onmsg.app/data-deletion/

# Data deletion

Last updated: September 16, 2026

## Who holds your data

onmsg makes chat and messaging software for businesses. If you chat with a business on its website, or message it on WhatsApp, Facebook Messenger or Instagram, and that business uses onmsg to reply, we hold that conversation on the business's behalf. The business decides what it collects and how long it keeps it, and we process it for them.

## What we hold when you message a business on WhatsApp, Messenger or Instagram

-   The messages you send and the replies the business sends you, with their times.
-   Your name as the platform shares it, your phone number if you used WhatsApp, and your username if you used Instagram and the platform shares it.
-   The platform's identifiers for you, your conversation and each message, so replies reach you and messages are not stored twice.
-   For a file or photo you send, a reference to it or the platform's link to it. We do not keep our own copy of the file.

We do not sell this information.

## How to have your data deleted

**Ask the business you messaged.** It can delete your conversations from its onmsg inbox at any time, which permanently deletes those messages. Your name and contact details stay on the business's record until you or the business ask us to remove them.

**Or ask us directly.** Email [hello@onmsg.app](mailto:hello@onmsg.app) and tell us:

-   which business you messaged, and
-   how to find you: for example the phone number you used on WhatsApp, or your name on Messenger or Instagram.

We will delete your conversations and your contact details, including your name, phone number and platform identifiers, and email you to confirm, within 30 days. So that we never delete someone else's messages, we may ask you to confirm that the number or account is yours.

## What happens automatically

-   Messages are deleted automatically when the retention period on the business's plan ends.
-   When a business disconnects its WhatsApp, Messenger or Instagram account from onmsg, we delete the access credential for that account straight away. Messages already received stay in the business's inbox until they are deleted as described above.

## If you are a business using onmsg

For deleting your own workspace, sites, connected channels and account, see section 6 of our [Privacy Policy](https://onmsg.app/privacy-policy/), or email [hello@onmsg.app](mailto:hello@onmsg.app).

## Contact us

-   Email: [hello@onmsg.app](mailto:hello@onmsg.app)
-   Website: [onmsg.app](https://onmsg.app)